Last updated: July 1, 2026
Because most of what we make is custom-decorated just for you, our return policy is a little different from a typical retailer. Please read the section that applies to your order. Questions? Call us at 954.946.5252 or email [email protected] — we want you to be happy with your order.
Custom and Decorated Items — All Sales Final
Items that are printed, embroidered, or otherwise personalized are produced specifically for you and cannot be returned or exchanged, and are not eligible for a refund, except where the item is defective or the order was produced incorrectly due to our error (see below). This includes apparel, promotional products, and printed products decorated with your artwork.
Defects and Order Errors
We stand behind our work. If your order arrives with a manufacturing defect, or does not match the proof you approved because of our error, contact us within 14 days of delivery. Please include your order number and photos of the issue. If we confirm the defect or error, we will reprint or replace the affected items at no charge, or issue a refund for those items, at our discretion. Claims made after 14 days may not be accepted.
Blank / Undecorated Items
Undecorated (blank) catalog items may be returned within 30 days of delivery if they are unused, unwashed, and in original condition and packaging. Return shipping is the customer’s responsibility, and a restocking fee may apply. Contact us first to receive return instructions — returns sent without prior authorization may not be accepted.
Artwork Approval
You are responsible for reviewing and approving your artwork and proof before production. We cannot accept returns or issue refunds for errors (including spelling, layout, size, color, or quantity) in artwork or a proof that you approved. Screen, ink, thread, and material colors may vary slightly from what appears on your screen; such variation is not considered a defect.
Order Changes and Cancellations
You may change or cancel an order before it enters production. Once artwork is approved and production has begun, orders generally cannot be changed or cancelled, and any work already completed (including artwork, setup, and materials) may be billed. Contact us as soon as possible if you need to make a change.
How to Start a Return or Claim
Contact us with your order number and details:
American Logowear
241 SW 31st Street, Fort Lauderdale, FL 33315
Phone: 954.946.5252
Email: [email protected]
Refunds
Approved refunds are issued to the original payment method. Please allow a few business days after approval for the refund to appear, depending on your bank or card issuer.